Return Policy
At Harozen, we design our products to make everyday cleaning simpler and more reliable. If something doesn’t meet your expectations, we want the return process to be straightforward and fair for everyone. Below you’ll find how returns are handled in our store.
Timeframe for Returns
Orders may be returned within 60 days after delivery.
If more than 60 days have passed since the package arrived, we may not be able to process a return request. This timeframe helps us maintain product quality and inventory accuracy.
Condition of Returned Items
To be eligible for a return, items should be in a condition that allows them to be restocked. Generally this means:
- The product has not been heavily used
- Original packaging is included when possible
- The item is clean and free from damage
Products that arrive back heavily worn, damaged, or incomplete may not qualify for a refund.
Damaged or Incorrect Orders
If your order arrives damaged or if the wrong item was sent, please contact us as soon as possible. Providing a photo of the issue helps us resolve the situation quickly.
Items That Cannot Be Returned
Certain items may not be eligible for return due to their nature or handling requirements. This may include:
- Products marked as final sale
- Items purchased during clearance promotions
- Products that have been significantly used or altered
How to Start a Return
If you need to return an order, the easiest way is to contact our support team with:
- Your order number
- The item you would like to return
- A short explanation of the reason
Return address: 11826 Cedarbrook Place, Rancho Cucamonga, CA 91730, United States
Refund Processing
After a returned item is received and inspected, the refund will be issued to the original payment method used during checkout. The time it takes for the refund to be processed depends on your payment provider and may take 5 to 10 working days.
Questions
If you have any questions regarding returns, you can contact us through the following methods. Our team will be more than happy to assist you.